FAQ's

1. WHAT CURRENCY ARE THE PRICES DO I SEE ON THE SITE ?

All prices are in AUD $.

2. HOW CAN I ORDER ?

Ordering from our store is quick and easy! To place an order, simply follow these steps:

1. Select the items you would like to purchase and add them to your cart
2. View your cart and review your order details
3. Enter your billing and shipping information
4. Select a payment method (credit card, PayPal, etc.)
5. Review and confirm your order
6. Congrats - You've successfully placed an order with us!

3. WHAT PAYMENT METHOD WE ACCEPT ?

We accept all major credit card service providers Visa, Mastercard, Amex, PAYPAL.

4. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER ?

Orders shipped within NSW typically take 1-2 weeks for delivery. Orders that are domestic but not shipped within NSW may take longer time. Please note that we will have a processing time of 1-2 business days.

5. MAY I GET A TRACKING NUMBER ?

Once the order has been shipped, we will send an email update. As the products are directly shipped through our suppliers we will not be able to provide the tracking information. For any query related to your order please feel free to contact us on saveapetfoundation.info@gmail.com

6. CAN I RETURN MY PRODUCT ?

Sorry, we do not accept returns. However, if the product you received is damaged or different from what you ordered, we are happy to provide an exchange for the same item. Please email us at saveapetfoundation.info@gmail.com with details of the issue and your order number. We will then provide instructions on how to proceed with an exchange.

7. CAN I CANCEL MY ORDER ?

Your order is only eligible to be cancelled and modified within 24 hours of placing the order. After this period of time, the order is locked for processing and can no longer be cancelled. You must cancel your order before it ships in order to avoid any additional charges. The 1-2 business days processing time provides leeway to orders that would like to be cancelled. 

Please contact us at saveapetfoundation.info@gmail.com with any further questions or concerns. Please email saveapetfoundation.info@gmail.com for all change or cancellation inquiries.

Make sure to include your full name and order number. If your order has already been dispatched we would not be able to cancel this order.